QSR Guru

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Matt and Tricia discuss the topic of four walls marketing.

Four walls marketing is something that's been brought up a few times in the podcast, but never really dug into and explained. Now, for most quick service restaurants, you have your national marketing that happens, you don't really have to think about. Somebody in a corporate office somewhere is taking care of that for you. Then you normally have some local marketing...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Matt and Tricia are going to talk about a topic that they were very shocked to realize that they hadn't talked about in nearly 100 episodes. And that is scheduling.

Labor is normally your second biggest cost in any restaurant, you have your cost of goods sold, and then you have your labor.

And right now Tricia is in a brand new location where they're struggling to make labor, which is...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be Matt and Tricia are going to discuss confidence as leader.

One of the biggest things that a leader has to have is confidence. You have to have confidence in yourself. You have to have confidence in your team, and you have to have confidence in your decision making.

Tricia has wanted to bring this up because she has noticed a lack of confidence within some of her co workers who...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be Matt & Tricia are going to discuss the topic of taking care of your equipment and more importantly fixing equipment and doing some preventative maintenance on that equipment.

Tricia has run into an issue here recently where they are having problems with equipment, but it's under warranty so it's being fixed right away because they're taking advantage of that warranty like you should. Now what got her frustrated is that  she has worked f...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Matt & Tricia talk about the importance of having regular evaluations with your team members.

As a leader in the fast food and quick service industry you are a busy person and your time is valuable and in short supply on most days.

One of the best ways that you can spend your time though is in evaluating your team members. 

There are a lot of different ways that y...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Matt & Tricia bring in their 17 year old daughter to discuss saying no.

Kennady was asked recently about being promoted to a shift manager at her job. With everything going on in her life right now taking on more responsibility at work is not what's best for her so she has decided to turn down that promotion.

Sometimes as a leader the best thing for you, your team, and your restaurant...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Tricia has a topic that she's been struggling with for a while and we have a conversation about it.

What Tricia is dealing with right now is basically overload. She works a full time job. We have five kids and three of the kids have a lot going on.

Our 16 year old Emma she works about 20 hours a week since it's the summer.

Our 17 year old daughter Kennady...

On today's episode of The QSR Guru Podcast, the podcast dedicated to helping you become a quick service restaurant leader you were meant to be. Matt and Tricia are going to discuss the things that they wish they would have learned earlier in their career.

If you've been in this industry for any amount of time, you picked up a lot, and there are a lot of things that you might have learned 5, 10, 15, maybe even 20 years into your career that you wish oh my gosh, I wish somebody would have told me about this earlier. It would...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Matt and Tricia are going to discuss the topic of employees becoming hard to deal with.

Sometimes employees become difficult over time, and you start to think that it's them that they're having a problem. But really, if they started out as a great team member and they suddenly become hard to deal with, you need to take an inner look and find out why they become hard to deal with. What...

On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Matt and Tricia are going to discuss the power of turnover.

Now, a lot of people look at turnover as a bad thing because yes, it is expensive. It takes time and it costs you so much. But every once in a while, turnover can be a good thing.

And what we mean by that is sometimes you have those problems in your location. You have somebody that doesn't quite...