Restaurant Rick Podcast
A career as a McDonald’s multi-market franchisee and fine dining owner brings unique problem-solving techniques and lessons learned from the ground up. Hiring, training and retention concepts for outstanding staff and customer loyalty. Stronger operational improvements, delivering consistent sales increases and excellent cash flow.
S2E9 — Covid (Update #4)
The most effective ways to limit the impact of Covid by focusing on your prime tools for staff retention, supply chain reliability and customer wariness. We can bring back our customer counts, sales and staff retention with the right proactive plan.
S2E8 — A Different Version of FAQ's
We flip the script on FAQ's. This time, Restaurant Rick asks the tough questions. By taking an honest and objective look at your key practices, you will realize many of the answers that will lead to strategies for greater success.
S2E7 — Safety and Security: We can always do better
By broadly defining safety and security, we can see the pivotal role it plays in everything we deal with on a daily basis. From the health and safety of our staff and guests through our Operations and Training Manual to the security of our property, we can easily improve our awareness and save a lot of money.
S2E6 — The Good, The Bad and the Trouble
With the help of your Team’s top-notch core, you can identify their behavioural profile and spot candidates who fit in from the start. Build a happier team, improve your retention rate and save money.
S2E5 — The Best Kind of Advertising is the Free Kind
Make every marketing dollar do the work of ten by taking full advantage of low and no-cost social apps. Tips on gaining free media coverage from neighbourhood Newspapers, local Radio stations and Podcasters.
S2E4 — What it Takes to be a Leader
Restaurant Rick reveals the top six traits that are shared by Founders, CEOs, and independents who are adding clever concepts to the next generation’s Hot 100 list.
S2E3 — From Micro-manager to Leader
Learn how my micro-managing style got me into trouble, then served up a shock that compelled me to loosen the reins. The short journey from Controller to Leader.
S2E2 — Covid (Update #3)
Restaurant Rick does his best to answer the questions we are all asking. Where are we now on Covid? Who can I believe on medical science? What steps can I take to survive and thrive? When will this get better?
S2E1 — Team Attitude Survey
How happy is your Team? What if you had a simple tool that would give you the answer? A quick semi-annual survey of your front-line people will show you what they’re thinking.
S1E29 — The Customer Is NOT Always Right
A difficult customer can shake up your front-liners and cause your favourite guests to feel uncomfortable. Learn how the right tactics can manage the tough customer for better outcomes.
